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Privacy Policy


Thank you for choosing Matam, South Sudan’s first food delivery platform. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform and services. By providing us with your personal information and using our platform, you consent to the practices described in this Privacy Policy.

  1. Information

We collect and store the following personal information:

1.1. User Information:

  • Email address, contact information (such as name, phone number, and address), and occasionally financial information (e.g., payment card details) required for order processing and delivery.
  • Other information, including users’ IP addresses and standard web log information, for system administration purposes, troubleshooting, and analyzing user behavior on our platform.

1.2. Usage Information:

We may collect information about how you interact with our platform, such as device information, access times, browser type, and language preference. This data helps us enhance your experience and improve our services.

  1. Use of Personal Information

We use the collected personal data for the following purposes:

2.1. Service Provision:

  • Providing and personalizing our services, including order processing, delivery, and customer support.
  • Resolving disputes, collecting fees, and troubleshooting problems.
  • Customizing your experience on our platform based on your preferences.
  • Measuring interest in our services and conducting research to improve our offerings.

2.2. Marketing Communications:

With your consent, we may communicate marketing and promotional offers to you based on your preferences. You have the right to withdraw your consent at any time by contacting us or managing your communication preferences through your account settings.

  1. Data Protection Officers

We have appointed data protection officers to oversee the protection of your personal data. If you have any questions about this Privacy Policy or data protection at Matam, please contact the data protection officer responsible. You can find the contact details of your data protection officer on our platform.

  1. Your Rights

As a data subject, you have certain rights regarding your personal data. Subject to applicable laws, these rights include:

4.1. Access, Rectification, and Erasure:

You have the right to access, rectify, and request the erasure of your personal data held by us. You can review and update your account information through your account settings on our platform.

4.2. Restriction of Processing and Data Portability:

You have the right to request the restriction of processing or the portability of your personal data, subject to certain legal requirements.

4.3. Withdrawal of Consent and Objection:

If we process your personal data based on your consent or our legitimate interests, you have the right to withdraw your consent or object to such processing.

4.4. Marketing Communications:

You can manage your communication preferences and opt out of marketing communications by adjusting your settings on our platform or contacting us directly.

  1. Cookies and Similar Technologies

When you use our services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster, and safer user experience. These technologies may also be used to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use our platform. You can manage your cookie preferences through your browser settings.

  1. Disclosure of Personal Information

We do not sell or rent users’ personal information to third parties for their marketing purposes without your explicit consent. However, we may disclose personal information in the following circumstances:

  • To respond to legal requirements and comply with applicable laws and regulations.
  • To enforce our policies and terms of service.
  • To respond to claims that a posting or other content violates the rights of others.
  • To protect the rights, property, or safety of our users, employees, or any other individuals.
  1. Data Security

We employ reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

  1. Children’s Privacy

Our platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal data from a child, please contact us, and we will promptly take steps to delete that information from our records.

  1. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our platform, and the revised version will be effective immediately upon posting.

  1. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of personal data, please contact our team responsible for processing personal data. You can find all the necessary information and contact details on our platform.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our platform, you acknowledge that you have read and understood this Privacy Policy.


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